Success Stories

Personal Lending / LOS

  • Industry: Personal Lending
  • Application: Origination Platform / Investor Platform
  • Technology: .NET Core, Azure, SQL Server
  • Problem / Opportunity:
  • A startup in the personal lending space needed to be able to originate personal loans, package those loans into securities, and sell them to investors (both individual and institutional)
  • Solution:
  • Built a complete origination platform from scratch that featured a public facing loan application, underwriter/processor tools for approving the loans, automated underwriting/scoring, and fully automated banking systems for money movement.
  • Built a capital markets tool which allowed for loan selection and pooling into securities.  Loan and credit attributes were utilized for automated selection of loans to achieve a balance of risk/return.
  • Investor portal for accredited investors that allowed them to transfer money into their account and purchase shares of the securities and set up reinvestment.
  • Results / Outcome:
  • The origination platform went into production after only 6 months, and the investor / capital markets platforms a few months later.
  • The company originated several million in personal loans and packaged those into high, medium/low risk securities
  • The level of automation in the banking, borrower verification, and underwriting/scoring drastically reduced the amount of human intervention needed throughout the process.

Financial Services / Personal Lending

  • Industry: Personal Lending
  • Application: AWS Micro-Services 3rd Party Gateway
  • Technology: .NET Core, Lambda, AWS, Snowflake
  • Problem / Opportunity:
  • A large company was splitting off from its parent company and was under a tight timeline to deploy and entirely new, cloud-based environment in order to run its business independent from the prior parent.
  • Solution:
  • Built AWS hosted backend LOS with a Salesforce front end implementation, focusing on minimal operations and maximum scalability.
  • Snowflake Data warehouse with Stream sets ETL/ELT
  • Created a hybrid team of NTERSOL engineers, contractors, and contract to hire resources working together to provide a team capable of implementing the project and supporting it post-production.
  • Results / Outcome:
  • The new platform is now entirely managed in-house, designed for rapid changes to match the very dynamic business model.
  • The old platform was based on traditional/expensive resources like Oracle and servers. The new platform is based on serverless technology and PostgeSQL for significant cost savings, and easier development due to a more modern toolset.
  • Cutting edge data warehouse tools like Snowflake provide high speed access to dynamic business analytics queries.

Personal Lending / LOS

  • Industry: Personal Lending
  • Application: Personal Lending LOS
  • Technology: .NET Core, SQL Server
  • Problem / Opportunity:
  • A publicly traded bank wanted to move their lending operations to the cloud in order to provide a more scalable solution for generating growth and improving efficiency.
  • Solution:
  • The team built a fully functioning, online lending solution that provided a seamless experience for users who wanted to apply for loans.
  • An innovative automated underwriting system was able to rate and price loans in milliseconds, resulting in higher quality leads and conversion rates. Built-in document management system allowed borrowers and loan processors to easily review documentation and streamline the workflow.
  • Results / Outcome:
  • The new platform was built and deployed within six months and went into a public launch a few short months later.
  • Loan volume has significantly increased with a reduction in charge-offs.
  • Customer satisfaction has also improved from the more convenient and easier workflow when applying for a loan.

Financial Services / SAAS

  • Industry: Mortgage / Services / SAAS
  • Application: White-label Online Application Platform
  • Technology: .NET Core, Angular, SQL Server
  • Problem / Opportunity:
  • A dynamic, private company focused on bringing innovative solutions to the mortgage industry wanted to build a new, online lending application platform for their customers so they could more effectively compete with traditional banks and other larger lenders.
  • Solution:
  • The team built a complete online loan application that provided a seamless experience for the borrowers who wanted to apply for a loan online
  • Dynamic WYSIWYG engine to customize the wizard style application’s content and the flow for each customer.
  • Results / Outcome:
  • The new platform was built and deployed within five months with clients raving about the high quality and shorter user acceptance testing cycles.
  • The form wizard design has allowed the client to much more rapidly customize their product to meet the end customers unique business requirements.
  • Customer satisfaction has also improved with the borrowers benefitting from the increased efficiency and flexibility of applying for loans directly online.

Financial Services / Document Management

  • Industry: Mortgage Lending / Personal Lending
  • Application: Online Document Management
  • Technology: .NET Core, Angular, AWS, SQL, OCR
  • Problem / Opportunity:
  • A Black Knight customer using their Empower LOS needed a better, flexible, and more intuitive document management solution. The solution needed to work on top of Empower as a system of record but appear to be an "out of the box" approach to electronic file management
  • Solution:
  • Build Azure hosted web application with backend integration to Empower.
  • Full I/O functionality including: Splitting, Merge, Rotate, Annotation, Version Control, Electronic Delivery, Event Triggers and Notifications.
  • Custom stacking order, e-sign, tags, pipeline management, bulk insert, bulk split.
  • OCR capable for automatic doc splitting and auto package comparison.
  • Borrower facing document portal with DocuSign integration for e-Signature.
  • Results / Outcome:
  • Provided each department with specific e-file layout and workflow management for their custom needs.
  • Massive enhancements over the LOS document management system, giving the company a competitive edge over other Black Knight customers.
  • Neatly integrated into their LOS and other backend systems for a seamless experience.

Mortgage Lending / Sales CRM

  • Industry: Mortgage Lending
  • Application: Customer Relationship Management
  • Technology: .NET Core, Angular, Azure, SQL Server
  • Problem / Opportunity:
  • A private money lender recognized it would not be able to support its growth objectives without a more robust and scalable CRM solution for its rapidly growing sales organization.
  • Solution:
  • The team built a fully functioning CRM system that provided a seamless experience for sales users that eliminated duplicate customer accounts and streamlined the loan process for the organization.
  • The solution also included a new data warehouse that combined telephony, LOS, and servicing data into a single data store easily accessed via the software.
  • A "golden record" system enabled multiple leads/loans to be treated as a single customer.
  • Results / Outcome:
  • The new solution was built and deployed within six months and went into a public launch shortly thereafter supporting 150 users at launch.
  • Sales productivity and loan volume has significantly increased while employee attrition has decreased.
  • Customer satisfaction has also improved from the increased efficiency and reduction in data errors.

Workflow / Business Process Management Service

  • Industry: Industry Agnostic
  • Application: BPMS
  • Technology: .NET Core, Angular, AWS, SQL, OCR
  • Problem / Opportunity:
  • Customer had a very complex backend for closing deals, underwriting, document gathering, signature schedules, open house, and general TC standard events during the home buying process.
  • Solution:
  • Build an automated workflow engine (BPMS) capable of being generic and allow for unlimited configuration across the business
  • Supports external software events, database integration, API calls, and scheduled triggers to allow adaptation to legacy platforms.
  • Custom UI and "workstations" for each flow step, allowing for specific use cases
  • Skills based routing, rankings, parallel tasks, depending tasks, and software automated tasks provide flexible workflow designs
  • Results / Outcome:
  • 70% automation of otherwise manual tasks
  • Priority assignment of complicated tasks to better qualified labor reduced turn times.
  • Administration oversight of task performance allowed management to fine tune workflow, redirect labor, and continue to automate manual efforts.

Title Search / Insurance

  • Industry: Title / Escrow
  • Application: Automated Title Search Platform
  • Technology: .NET Core, Dist. Enterprise Workflow
  • Problem / Opportunity:
  • Large title insurer needed to reduce operating expenses and improve search and examination consistency
  • Customer needed to search parties involved in transactions for illegal activity for compliance as well as monitor and detect players involved in fraud schemes
  • Customer needed to leverage millions of records of prior policy data
  • Solution:
  • Service based system built to search tax, property, name, and records in over 1,600 US counties. On-the-fly decisioning determined appropriate data sources and alternate data sources per customer, county, and product.
  • Data mined for markers that indicate insurance risk associated with the transaction.
  • Rule engine incorporated into a consistent data access service for prior policies that allowed the business to define the hierarchy of importance of prior work
  • Results / Outcome:
  • System serves over 30,000 title searches per day saving 7,500 man-hours per day
  • Title consistency improved and claims reduced

Insurance

  • Industry: Insurance
  • Application: Analytics Platform
  • Technology: Big Data, Cloud, Spatial
  • Problem / Opportunity:
  • A large multi-national insurance carrier needed a way to better understand their concentration and exposure.
  • They also needed a tool that could help them track weather events in real time so that they could more easily mobilize their agents on the ground to provide better services to their customers.
  • Solution:
  • Team built a comprehensive spatial analytics platform that provided a fast and intuitive way to view their entire book of business.
  • This platform also integrated with a number of external weather sources along with a large model vendor that provided real time loss values for new properties.
  • Results / Outcome:
  • By displaying all their insured locations on a map, they were able to identity areas of growth, as well as areas where they needed to reduce exposure.
  • Claims agents were also able to track weather patterns and mobilize resources for large scale catastrophes, such as flooding, wildfire and hurricanes.

Retail

  • Industry: RFID
  • Application: Inventory Management Platform
  • Technology: Distributed Enterprise, Big Data, Analytics
  • Problem / Opportunity:
  • A major diversified security company needed to replace their aging, proprietary analog inventory control solution.
  • Customer needed to address the revenue runoff they were experiencing and bring new innovations to their clients.
  • Solution:
  • The company turned to the development team to develop and deploy their next generation software platform consisting of inventory intelligence and traffic counting applications and associated analytics and reporting.
  • The specific technologies included Java, C++, Microsoft SQL, Android and iOS.
  • Results / Outcome:
  • Retailers deploying this software solution are experiencing significant improvements in inventory accuracy leading to sales gains and improved customer satisfaction.
  • Brick and mortar retailers are able to implement and deliver omni-channel ordering, fulfillment and returns, a critical requirement for competing with online only retailers.
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